Please have a look at the instruction video and download the ‘Safety and installation manual’ for further instructions.
Unfortunately this is not yet possible. Only 1-phase power supply is supported at the moment. In case there are three phases, the consumption will not be measured accurately.
At the moment electric batteries are not yet supported.
If you do not have sufficient space, you can install the smart sensor in a separate box. For more information, see the safety installation manual:
Please do not extend the cables! This would lead to wrong measurement.
You will be required to enter the product range and serial number throughout the registration procedure. You will receive a notice saying "The installation is already registered" if the product has already been registered. Since the combination is unique, the installation will be marked as "invalid" if it has already been registered or if the serial number is entered incorrectly.
You must create an account on the Professional Platform. Select "Installer" in the top right corner of the page at https://standbyme.daikin.eu/ to be taken to the professional page. Here, you can select the Register button. After that, a Daikin representative will follow up on your registration.
All Daikin Altherma units are eligible for Stand By Me registration. The age of the unit is unrestricted. However, to comply with the warranty, restrictions may apply.
I get a warning that 'reverse current' is detected on the PV sensor line in the e-care app. What to do?
Please install the sensor during a moment when there's enough sunshine. To correctly register the PV sensor, the current needs to be in the right direction.
Always make sure to update to the latest e-care version available. Only V4.1 or higher is compatible.
After completing the previous step, you will see the screen above asking to activate the HEM (Home Energy Management) sensor. In case of an already registered installation, click on the installation, scroll down to 'Energy' (just below 'Tools') and click on 'Activate HEM sensor'.
Fill in the connection type of the electrical installation (at the moment, only single phase is supported) and indicate which appliances are within the property (heat pump and/or PV). To finalize, you will need to fill in the MAC address of the customer. If everything was set up correctly, you'll see a green dash next to each activated channel of the sensor. Here you can also consult the signal strength.
If the polarity of the clamps is wrong, this will also be indicated here.